What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
How do we collect information?
When you fill-in a job application or request for information form on our website, as part of the process, we collect personal information you give us such as your name, address, phone number and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information?
Our company’s website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to inform about our company and services. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
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How do we communicate with your site visitors?
We may contact you directly to reply to your information request, to follow-up on your job application, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email or phone.
How can you withdraw your consent?
If you don’t want us to process your data anymore, please contact us at firstname.lastname@example.org
Questions and contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at email@example.com.
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OPTICOM INTERNATIONAL RESEARCH DATA PROTECTION POLICY
Opticom follows the guidelines of ICC (International Chamber of Commerce and International ESOMARs where EphrMRA includes guidelines for GDPR)
According to the General Data Protection Regulation (GDPR) there is a clear distinction between:
Data Controller – who collects and owns the data
Data Processor – who handles and processes the data on behalf of the Controller
Opticom is a Data Processor within market research.
Personnel at Opticom who collect data by interviewing clients or any respondents in market research project are always transparent and lets the respondent know how the gathered data will be used and who the client is. The option to remain anonymous is always offered. Respondents can at any time refuse to answer questions or withdraw their previous answers and request their data to be deleted from the database.
Opticom does not share collected data with any party or persons except the client, who in most cases are the data controller.
Opticom does not save any personal data, the statistical results are archived on an aggregated level and not on an individual level.
In most cases, the data collected for market research does not contain any personal data and in these cases no further action is required.
In case where personal data is processed, which falls under the purview of GDPR policy, as the designated Data Processor Opticom promises to:
Keep clients’ data safe, secure and private
Handle Data Subject requests, such as right-to-erasure and right-to-access
Keep records of compliance and audit logs as required
Disclosure our sub-processors and monitor their GDPR compliance
Notify about security breach using account contact information
For clients acting as the Data Controller, they must meet certain obligations, such as notifying or obtaining data subjects’ consent if they handle or process personal data.
GENERAL TERMS AND PRIVACY
The research will comply with GDPR and all international/local data protection legislations and Insights Association/ EphMRA/ BHBIA.
Any information you provide us with will be treated as confidential, it will be combined with feedback from others like yourself. You will remain anonymous and your details will not be shared.
Your information will only be used for market research purposes and will not be passed to any other organisation without your permission. We need your consent in order for us to collect and use any information about you.
You have the right to refuse to answer questions or withdraw at any time.
Download our full policy agreement here